Privacy Policy

We understand and value the significance of your personal information and are dedicated to upholding your privacy while safeguarding your data.

How and Why Do We Process Your Personal Data, and What Is the Legal Justification?

Contractual Basis To fulfill our responsibilities as a travel agent. Failure to provide this data means we cannot finalize your reservation. We use your personal and contact information to process the travel arrangements you book on our website. This includes payment details, passport information, birth date, frequent flyer details, and any dietary needs.

Legitimate Interest Basis For targeted marketing and profiling to present you with suitable products and services, including decisions on offering specific items. Your data may also be used for general purposes, such as sending travel confirmations and itinerary updates, handling your reservation, and reaching out for support. We might utilize your personal details to deliver customized marketing about promotions, new offerings, or contests via email, SMS, or data messages. If you prefer not to receive these, you can opt out by contacting us in writing.

Links

The https://londontoafrica.co.uk site includes links to external websites, some of which we partner with. Be aware that clicking these links directs you to another site. We recommend reviewing their privacy policies, as they may differ from ours. That said, our affiliated sites maintain a similar appearance to ours and use collected personal data solely to deliver the assigned services.

Security

Our website implements robust security protocols to prevent the loss, unauthorized use, or modification of data under our management. We utilize Secure Socket Layer (SSL) technology to protect information submitted through our flight booking system and forms. Customer debit/credit card details are never sent unencrypted online. Additionally, we operate behind a firewall to block unauthorized system access.

What Data Do We Collect and For What Purpose?

We gather, process, and share personal data to carry out our role as a travel agent, including arranging and overseeing bookings for clients. Throughout our interaction, we may collect:

• Your personal or business email address to send booking confirmations. You can choose to receive promotional travel emails—if you no longer want them, unsubscribe anytime by emailing info@londontoafrica.co.uk as outlined below.
• Personal and contact details, including title, full name, address, phone number, and email.
• Passport number, date of birth, and nationality, if needed by the airline.
• Payment details: We store your credit card number and expiry date to process orders for flights, hotels, or car rentals.
• Dietary preferences and any health concerns relevant to your trip or required by providers (e.g., hotels or tour operators).
• Data from website forms, such as email, how you found us, and travel interests. This helps us inform you about our latest deals and services.
• IP address and cookies: We track domain names, IP addresses, and browser types for internal traffic analysis. These are not linked to identifiable personal data.
• Your phone number for direct contact if needed (e.g., to correct an email entry error or similar issues).
• Information on how you learned about https://londontoafrica.co.uk, used to evaluate our advertising effectiveness.
• For the Flight Watch feature, provide your mobile number, which is used only for this service and not shared with third parties.
• Cookies to track which site sections interest you most.

Our site features links to non-affiliated websites; however, https://londontoafrica.co.uk is not responsible for their privacy practices or content. Linked sites we associate with resemble ours in design. They use your data only to provide their services and cannot repurpose your identifiable information beyond its original collection intent. We also send site and service updates via email. Users cannot opt out of essential service announcements containing key service details. We communicate requested services and account-related matters through email or phone.

Who Do We Share Your Personal Data With?

We may disclose your information to:

• Key providers: Airlines, hotels, tour companies, transfer services, cruise operators, car hire firms, and activity suppliers who handle your booking.
• Service partners acting on our behalf, such as for payment processing, analytics, and fraud detection.
• As mandated or permitted by law, and to meet legal requirements.
• Someone booking on your behalf as a third party.
• Your data could be shared with our international affiliates to process your booking or support administrative, advisory, and technical functions, including data storage. We ensure such transfers are essential for contract fulfillment with the recipient or comply with required safeguards under local data protection regulations.

Your Rights

Here are your rights concerning the personal data we handle. You can:

• Verify if we are processing your data.
• Access the personal information we hold.
• Correct inaccurate or incomplete data.
• Request deletion if no valid reason exists for continued processing.
• Withdraw your consent.

To exercise these rights, email us at info@londontoafrica.co.uk with your request details.

Updates to Our Privacy Policy

If we intend to use your identifiable data differently from what was stated at collection time, we’ll notify you via email. You’ll have the choice regarding this new use. For material changes to our practices not impacting existing stored data, we’ll post a prominent notice on our site. In some instances, we’ll also email opted-in users about the updates.

If you have questions or concerns about this policy, please first contact info@londontoafrica.co.uk.